What to do when I have Account and Email Problems?
The Email system sends an activation email, check your inbox and spam folders. If you have not received it, then you may have not typed the correct email. Use the Forgot/Reset button in the login page, to reset your account.Top
What to do when I did not receive the No Deposit Bonus?
The $100 bonus is automatically credited to your account when you register. You must change your account from the Account tab to Bonus. You will be able to convert to real any profit you make from the $100 bonus. Minimum volume to withdraw profits is 50 lots or 5,000,000 USD in forex only. Check that the offer is not expired from the terms.Top
What to do when I can't see Prices or Prices are delayed?
The platform is still in BETA. It sometimes dysfunctions and we experienced delayed prices or no prices. If you realise this, please contact support by email immediately.Top
What to do when I get Disconnections?
The platform is still in BETA. You may experience some disconnections on heavy trading hours. Please be patience and you will be reconnected as soon as possible.Top
What to do when I want to make a Payment?
Paypal and Bitcoin is the only payments method offered so far. Click top Account menu and then transactions.Top
What to do when I have OS or Browser issues?
Our platform is currently supported best by Google Chrome browser and Windows. If you are using any other system and have problems, please contact support by email.Top
What to do when I want to use the MT4 platform?
MT4 platform is not offered at the moment for read clients only. Only real accounts with real deposits above $1,500.Top
What to do when I want to change my Leverage?
Maximum leverage is based on type of account and deposits. If you have made the deposits and want to request an account Leverage change for real account, please contact support immediately by email.Top
What to do when I want to Hedge or trade Opposite sides?
In ECN/STP DMA, as our platform truly is, you cannot hold two positions in the opposite direction. It is the way the true market works.Top