Support FAQ


What to do when I have Account and Email issues?

What to do when I did not receive the No Deposit Bonus?

What to do when I can't see Prices or Prices are delayed?

What to do when I get Disconnections?

What to do when I want to make a Payment?

What to do when I have OS or Browser issues?

What to do when I want to use the MT4 platform?

What to do when I want to change my Leverage?

What to do when I want to Hedge or trade Opposite sides?


Support Answers


What to do when I have Account and Email Problems?

The Email system sends an activation email, check your inbox and spam folders. If you have not received it, then you may have not typed the correct email. Use the Forgot/Reset button in the login page, to reset your account.

Top


What to do when I did not receive the No Deposit Bonus?

The $100 bonus is automatically credited to your account when you register. You must change your account from the Account tab to Bonus. You will be able to withdraw any profit you make from the $100 bonus. Minimum volume to withdraw profits is 50 lots or 5,000,000 units. Check that the offer is not expired.

Top


What to do when I can't see Prices or Prices are delayed?

The platform is still in BETA. It sometimes dysfunctions and we experienced delayed prices or no prices. If you realise this, please contact support immediately.

Top


What to do when I get Disconnections?

The platform is still in BETA. You may experience some disconnections on heavy trading hours. Please be patience and you will be reconnected as soon as possible.

Top


What to do when I want to make a Payment?

Paypal, Bitcoin and Bank wire transfer is the only payments method offered so far. We will implement many more such as Neteller and Skrill.

Top


What to do when I have OS or Browser issues?

Our platform is currently supported best by Google Chrome browser and Win 7. If you are using any other system and have problems, please contact support.

Top


What to do when I want to use the MT4 platform?

MT4 platform is not offered at the moment for demo and bonus clients. Only real accounts with real deposits above $50.

Top


What to do when I want to change my Leverage?

Maximum leverage for now is 1:50 for all accounts. If you have requested an account Leverage change for real account, please contact support immediately.

Top


What to do when I want to Hedge or trade Opposite sides?

In ECN/STP DMA, as our platform truly is, you cannot hold two positions in the opposite direction. It is the way the true market works.

Top